Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1

TOPIC: Redwood President Q/A

Redwood President Q/A 3 weeks 2 days ago #1

  • Oriana
  • Oriana's Avatar
  • NOW ONLINE
  • Posts: 1503
  • Thank You(s): 320
  • Karma: 11

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
Another rally tradition is the introduction of the Redwood President - Ryan Juday and his Executive Management team. This is followed by a presentation from Ryan and a Q/A.

All questions must be submitted in advance, as no new questions will be accepted from the floor.

If you have a question, please respond to this thread, which remains open until July 5th, at which time I will compile them and forward to Ryan.

Please remember we wish to keep the meeting positive, so both the ROG and Redwood reserve the right to delete any questions deemed unacceptable.
The following user(s) said Thank You: PricelessRVAdventures

Please Log in or Create an account to join the conversation.

Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG

Redwood President Q/A 3 weeks 1 day ago #2

This worked Great last year. The owners liked it because it gave everyone an opportunity to ask a question. Sometimes in these settings only a few get to speak. This format allowed for more involvement.

Andy, Do you want responses on this thread or PM to you at the This email address is being protected from spambots. You need JavaScript enabled to view it.?

Please Log in or Create an account to join the conversation.

George & Lisa

Redwood President Q/A 3 weeks 1 day ago #3

Yes I agee, this format worked well last year. It also provides for a way to manage duplicate questions and the time constrains of the presentation to make sure the most asked questions get the most attention.

Please Log in or Create an account to join the conversation.

Ken & Gizzi
Ford 2015 F350 DRW
--
"My Redwood; Go anywhere and always be at home."
"The trouble with trouble is it starts as fun"

"I skate to where the puck is going to be, not where it has been" - Wayne Gretzky

Redwood President Q/A 3 weeks 23 hours ago #4

  • Oriana
  • Oriana's Avatar
  • NOW ONLINE
  • Posts: 1503
  • Thank You(s): 320
  • Karma: 11

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL

PricelessRVAdventures wrote: This worked Great last year. The owners liked it because it gave everyone an opportunity to ask a question. Sometimes in these settings only a few get to speak. This format allowed for more involvement.

Andy, Do you want responses on this thread or PM to you at the This email address is being protected from spambots. You need JavaScript enabled to view it.?


Thanks Lisa - forgot to include that part.

For this one, my preference will be to have questions submitted by responding to this thread, as hopefully it will cut back on duplication

Please Log in or Create an account to join the conversation.

Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG

Redwood President Q/A 3 weeks 13 hours ago #5

  • mhs4771
  • mhs4771's Avatar
  • NOW OFFLINE
  • Posts: 285
  • Thank You(s): 50
  • Karma: 2

  • Redwood/2016/39MB
Okay then, I'll start it off:
Ryan, has any more thought been given to adding the Mor/ryde IS System as an option, we know it can be done prior to Paint as that is how ours was done.
The following user(s) said Thank You: Oriana, PricelessRVAdventures

Please Log in or Create an account to join the conversation.

Michelle & Ann
2018 Chevy 3500HD High Country Crew Cab DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" GY114s w/Disc, 5.5 Onan, Mor/ryde Pin & IS, Comfort Ride Hitch, Res Fridge & Induction Cook Top
Last Edit: by mhs4771.

Redwood President Q/A 2 weeks 6 days ago #6

I hope this is the correct way to forward questions.

Question 1

I have been on the road since February away from my home base in San Antonio where I purchased the unit and do not plan to return until November after warranty expires. I have developed a number of issues that cannot be fixed at the rally in a 15 minute visit with a tech. I have attempted to have them remedied at authorized dealers but have been met with difficulties, from not being able to fit me into schedule in a reasonable amount of time, to "if you didn't buy it here we don't do warranty work" My warranty expires in a few months so my question is, Is there a way I can get an appointment with the factory to get these warranty issues fixed?

Question 2

Is there a customer (warranty) support line? I have called a couple of times and I am always referred to the dealer. Recently I had a Swentech Motor Controller (diagnosed by a mobile tech) go bad and asked the warranty department to send the part to me for installation. Ultimately what occurred the mobile tech had to order the part, I paid $438 for the part and was reimbursed only $148 from warranty.

Thank you to taking the time to answer our questions,
Respectfully,
Michael Stark
The following user(s) said Thank You: Oriana, PricelessRVAdventures

Please Log in or Create an account to join the conversation.

Redwood President Q/A 2 weeks 16 hours ago #7

  • Paul Bridges
  • Paul Bridges's Avatar
  • NOW OFFLINE
  • Posts: 185
  • Thank You(s): 52
  • Karma: 3

  • “Paul
  • Redwood/2015/38RL
I would like to know if the Redwood management team has had any serious discussion or action with the Keystone team about providing an outstanding level of quality control from the factory and customer service after the sale. It does not take an indepth search to discover that many Redwoods seem to have the same quality issues coming out of the factory that other brands have, and the level of dissatisfaction in customer service seems on par with other brands as well. I would love to see Redwood rise as a leader in those two areas that would set its reputation far above other Keystone products and the RV industry in general.
The following user(s) said Thank You: Oriana, PricelessRVAdventures, sdeserano

Please Log in or Create an account to join the conversation.

Paul & Tracy Bridges
2015 Redwood 38RL
2016 Ford F-350 KR CC LB DRW 6.7L PSD
1924 Ford Model T
1958 Rainbow TT by Edwards ( 1958rainbow.blogspot.com )

Redwood President Q/A 1 week 3 days ago #8

  • Larry Smith
  • Larry Smith's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 2
  • Karma: 0

  • Redwood/2014/RW36RL14
Ryan: Last year at the rally I asked you if there would be any help for the Gel Coat problem we were having with the unpainted units and you answered yes! What did you mean by that? My coach looks HORRIBLE and I'm ashamed of it.I am sitting in a large park right now and do not see any other brand with this problem.I have trouble recommending a redwood coach to anybody because of this .I am willing to negotiate a solution if Redwood,CrossRoads,or Keystone can help me in any way.I love our Redwood and also Redwood warranty has been great with us and all our problems.Thank You Teri Poley/Larry Smith 2014RW36RL

Please Log in or Create an account to join the conversation.

Redwood President Q/A 1 week 3 days ago #9

  • Rob_Fla
  • Rob_Fla's Avatar
  • NOW OFFLINE
  • Posts: 663
  • Thank You(s): 59
  • Karma: 11

  • “Rob_Fla’s
  • Redwood/2014/38FL
Since we will be unable to attend the Rally this year, will the be a overview post of the question and answer session on the ROG website?

Please Log in or Create an account to join the conversation.

Robert, Sheryl & Bale (The Wonder Dog)
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114s, RV Armor Roof
2018 RAM 3500 DRW

Redwood President Q/A 1 week 3 days ago #10

  • Oriana
  • Oriana's Avatar
  • NOW ONLINE
  • Posts: 1503
  • Thank You(s): 320
  • Karma: 11

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
Rob,

We will certainly try to capture the responses and post

Please Log in or Create an account to join the conversation.

Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG

Redwood President Q/A 1 week 2 days ago #11

Rob_Fla wrote: Since we will be unable to attend the Rally this year, will the be a overview post of the question and answer session on the ROG website?


Sorry you won't be there this year Rob. We'll miss you!

Bob and Deb

Please Log in or Create an account to join the conversation.

Redwood President Q/A 6 days 6 hours ago #12

  • Rob_Fla
  • Rob_Fla's Avatar
  • NOW OFFLINE
  • Posts: 663
  • Thank You(s): 59
  • Karma: 11

  • “Rob_Fla’s
  • Redwood/2014/38FL
Going to miss seeing all you guys too, maybe next year !!

Please Log in or Create an account to join the conversation.

Robert, Sheryl & Bale (The Wonder Dog)
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114s, RV Armor Roof
2018 RAM 3500 DRW
  • Page:
  • 1
Time to create page: 0.317 seconds

 


Redwood Owners Group, Inc. * 5753 Hwy 85 North #3057 * Crestview, FL 32536 

Working together to

share knowledge and fellowship!

ROGLogoClean

 

 

Terms of service

Redwood Owners Group, Inc. is the quintessential Redwood Owners Group providing a website and events for the discussion of technical, practical, and entertaining issues relating to all Redwood Residential Vehicles. These include the Redwood, Sequoia, Cypress and Blackwood lines of residential vehicles.  The Redwood Owners Group provides through rallies, meetups and social networking many ways to meet and connect with other Redwood RV owners.

Redwood Owners Group, Inc. is not affiliated with Redwood or CrossRoads Recreational Vehicles, its subsidiaries, or affiliates. 

Join the ROG!

Basic membership is Free!

Main Menu