Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1

TOPIC: Redwood President Q/A

Redwood President Q/A 3 months 3 weeks ago #1

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1625
  • Thank You(s): 352
  • Karma: 8

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
Another rally tradition is the introduction of the Redwood President - Ryan Juday and his Executive Management team. This is followed by a presentation from Ryan and a Q/A.

All questions must be submitted in advance, as no new questions will be accepted from the floor.

If you have a question, please respond to this thread, which remains open until July 5th, at which time I will compile them and forward to Ryan.

Please remember we wish to keep the meeting positive, so both the ROG and Redwood reserve the right to delete any questions deemed unacceptable.
The following user(s) said Thank You: PricelessRVAdventures
Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG
The topic has been locked.

Redwood President Q/A 3 months 3 weeks ago #2

This worked Great last year. The owners liked it because it gave everyone an opportunity to ask a question. Sometimes in these settings only a few get to speak. This format allowed for more involvement.

Andy, Do you want responses on this thread or PM to you at the This email address is being protected from spambots. You need JavaScript enabled to view it.?
George & Lisa
The topic has been locked.

Redwood President Q/A 3 months 3 weeks ago #3

Yes I agee, this format worked well last year. It also provides for a way to manage duplicate questions and the time constrains of the presentation to make sure the most asked questions get the most attention.
Ken & Gizzi
Ford 2015 F350 DRW
--
"My Redwood; Go anywhere and always be at home."
"The trouble with trouble is it starts as fun"

"I skate to where the puck is going to be, not where it has been" - Wayne Gretzky
The topic has been locked.

Redwood President Q/A 3 months 2 weeks ago #4

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1625
  • Thank You(s): 352
  • Karma: 8

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL

PricelessRVAdventures wrote: This worked Great last year. The owners liked it because it gave everyone an opportunity to ask a question. Sometimes in these settings only a few get to speak. This format allowed for more involvement.

Andy, Do you want responses on this thread or PM to you at the This email address is being protected from spambots. You need JavaScript enabled to view it.?


Thanks Lisa - forgot to include that part.

For this one, my preference will be to have questions submitted by responding to this thread, as hopefully it will cut back on duplication
Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG
The topic has been locked.

Redwood President Q/A 3 months 2 weeks ago #5

  • mhs4771
  • mhs4771's Avatar
  • NOW OFFLINE
  • Posts: 333
  • Thank You(s): 65
  • Karma: 3

  • Redwood/2016/39MB
Okay then, I'll start it off:
Ryan, has any more thought been given to adding the Mor/ryde IS System as an option, we know it can be done prior to Paint as that is how ours was done.
The following user(s) said Thank You: Oriana, PricelessRVAdventures
Michelle & Ann
2018 Chevy 3500HD High Country Crew Cab DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" GY114s w/Disc, 5.5 Onan, Mor/ryde Pin & IS, Comfort Ride Hitch, Res Fridge & Induction Cook Top
Last Edit: by mhs4771.
The topic has been locked.

Redwood President Q/A 3 months 2 weeks ago #6

I hope this is the correct way to forward questions.

Question 1

I have been on the road since February away from my home base in San Antonio where I purchased the unit and do not plan to return until November after warranty expires. I have developed a number of issues that cannot be fixed at the rally in a 15 minute visit with a tech. I have attempted to have them remedied at authorized dealers but have been met with difficulties, from not being able to fit me into schedule in a reasonable amount of time, to "if you didn't buy it here we don't do warranty work" My warranty expires in a few months so my question is, Is there a way I can get an appointment with the factory to get these warranty issues fixed?

Question 2

Is there a customer (warranty) support line? I have called a couple of times and I am always referred to the dealer. Recently I had a Swentech Motor Controller (diagnosed by a mobile tech) go bad and asked the warranty department to send the part to me for installation. Ultimately what occurred the mobile tech had to order the part, I paid $438 for the part and was reimbursed only $148 from warranty.

Thank you to taking the time to answer our questions,
Respectfully,
Michael Stark
The following user(s) said Thank You: Oriana, PricelessRVAdventures
The topic has been locked.

Redwood President Q/A 3 months 1 week ago #7

  • Paul Bridges
  • Paul Bridges's Avatar
  • NOW OFFLINE
  • Posts: 269
  • Thank You(s): 79
  • Karma: 3

  • “Paul
  • Redwood/2015/38RL
I would like to know if the Redwood management team has had any serious discussion or action with the Keystone team about providing an outstanding level of quality control from the factory and customer service after the sale. It does not take an indepth search to discover that many Redwoods seem to have the same quality issues coming out of the factory that other brands have, and the level of dissatisfaction in customer service seems on par with other brands as well. I would love to see Redwood rise as a leader in those two areas that would set its reputation far above other Keystone products and the RV industry in general.
The following user(s) said Thank You: Oriana, PricelessRVAdventures, sdeserano
Paul & Tracy Bridges
2015 Redwood 38RL
2016 Ford F-350 KR CC LB DRW 6.7L PSD
1924 Ford Model T
1958 Rainbow TT by Edwards ( 1958rainbow.blogspot.com )
The topic has been locked.

Redwood President Q/A 3 months 1 week ago #8

  • Larry Smith
  • Larry Smith's Avatar
  • NOW OFFLINE
  • Posts: 3
  • Thank You(s): 2
  • Karma: 0

  • Redwood/2014/RW36RL14
Ryan: Last year at the rally I asked you if there would be any help for the Gel Coat problem we were having with the unpainted units and you answered yes! What did you mean by that? My coach looks HORRIBLE and I'm ashamed of it.I am sitting in a large park right now and do not see any other brand with this problem.I have trouble recommending a redwood coach to anybody because of this .I am willing to negotiate a solution if Redwood,CrossRoads,or Keystone can help me in any way.I love our Redwood and also Redwood warranty has been great with us and all our problems.Thank You Teri Poley/Larry Smith 2014RW36RL
The topic has been locked.

Redwood President Q/A 3 months 1 week ago #9

  • Rob_Fla
  • Rob_Fla's Avatar
  • NOW OFFLINE
  • Posts: 679
  • Thank You(s): 65
  • Karma: 11

  • “Rob_Fla’s
  • Redwood/2014/38FL
Since we will be unable to attend the Rally this year, will the be a overview post of the question and answer session on the ROG website?
Robert, Sheryl & Bale (The Wonder Dog)
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114s, RV Armor Roof
2018 RAM 3500 DRW
The topic has been locked.

Redwood President Q/A 3 months 1 week ago #10

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1625
  • Thank You(s): 352
  • Karma: 8

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
Rob,

We will certainly try to capture the responses and post
Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG
The topic has been locked.

Redwood President Q/A 3 months 1 week ago #11

Rob_Fla wrote: Since we will be unable to attend the Rally this year, will the be a overview post of the question and answer session on the ROG website?


Sorry you won't be there this year Rob. We'll miss you!

Bob and Deb
The topic has been locked.

Redwood President Q/A 3 months 4 days ago #12

  • Rob_Fla
  • Rob_Fla's Avatar
  • NOW OFFLINE
  • Posts: 679
  • Thank You(s): 65
  • Karma: 11

  • “Rob_Fla’s
  • Redwood/2014/38FL
Going to miss seeing all you guys too, maybe next year !!
Robert, Sheryl & Bale (The Wonder Dog)
2014 Redwood 38FL
MoRyde 8K IS, Disc Brakes, MoRyde Pin Box
17.5 Goodyear G114s, RV Armor Roof
2018 RAM 3500 DRW
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #13

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1625
  • Thank You(s): 352
  • Karma: 8

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
Last day to submit questions for Ryan Juday, this thread closes tomorrow - July 5th
Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #14

Does Redwood have a rewards program for referral's? If not, Why?
The following user(s) said Thank You: Skip1loman
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #15

Why did Redwood decide to reduce the fresh water tank size from 100 gallons to 60? Although I understand many people don’t need the flexibility to not be at a campground with hook ups some owners do and water is always the limiting factor.
Ken & Gizzi
Ford 2015 F350 DRW
--
"My Redwood; Go anywhere and always be at home."
"The trouble with trouble is it starts as fun"

"I skate to where the puck is going to be, not where it has been" - Wayne Gretzky
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #16

Will Keystone/Crossroads perform warranty work in Goshen? My experience with them has been unbelievably good compared to my previous experiences.
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #17

Why in the world did Redwood decide that the best place for the inverter and transfer switch in 2018 340 would be above battery compartment on back wall so you can't reasonably reach it unless you bend your body three different ways?
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #18

  • Bigbear
  • Bigbear's Avatar
  • NOW OFFLINE
  • Posts: 5
  • Thank You(s): 0
  • Karma: 0

  • Redwood/2016/Redwood 39MB
I am slightly claustrophobic and feel closed in when the door is closed. Is there another type screen door that would have both glass and screen or any other option to allow the door to be open while air is on.
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #19

  • Joe Dombrowski
  • Joe Dombrowski's Avatar
  • NOW OFFLINE
  • Posts: 1046
  • Thank You(s): 136
  • Karma: 6

  • Redwood/2016/38RL

Bigbear wrote: I am slightly claustrophobic and feel closed in when the door is closed. Is there another type screen door that would have both glass and screen or any other option to allow the door to be open while air is on.



I use this and really like it ! You can remove with 4 screws on top and 4 on bottom..

rvdoorbuddy.com/
The following user(s) said Thank You: PricelessRVAdventures
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #20

  • mhs4771
  • mhs4771's Avatar
  • NOW OFFLINE
  • Posts: 333
  • Thank You(s): 65
  • Karma: 3

  • Redwood/2016/39MB
I cut and installed my own Plexiglass in the screen doors of all 5 RVs we have owned over the years.
Michelle & Ann
2018 Chevy 3500HD High Country Crew Cab DRW, D/A, 2016 RW39MB, Dual ACs, Auto Level, Auto Sat Dish, Stack W/D, King Sleep #, 17.5" GY114s w/Disc, 5.5 Onan, Mor/ryde Pin & IS, Comfort Ride Hitch, Res Fridge & Induction Cook Top
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #21

mhs4771 wrote: I cut and installed my own Plexiglass in the screen doors of all 5 RVs we have owned over the years.

Same here!
Although mine's not removable, but about half the price of the door buddy.
Travelin' Texans
Full timers since 2008
2013 FB Black & Tan (FOR SALE)
2013 GMC Denali 3500 DRW
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #22

When began our search for a fifth wheel several years ago Redwoods stood out for appearance, design and quality. They were unique and in a class of their own. Today that uniqueness has disappeared. We have a new 2019 Redwood and crossing our fingers that it was the right choice. For the president, what will you and your team do to enforce and strengthen the brand?
The topic has been locked.

Redwood President Q/A 2 months 2 weeks ago #23

  • Oriana
  • Oriana's Avatar
  • NOW OFFLINE
  • Posts: 1625
  • Thank You(s): 352
  • Karma: 8

  • Oriana
  • “Oriana’s
  • Redwood/2013/36 FL
This thread is now closed
Andy & Judi, Canines - Kona & Bella
Maple Ridge, BC
2013 RW 36FL
2016 F350 DRW
Cruise & RV Blog: www.andyandjudi.com
President - ROG
The topic has been locked.
  • Page:
  • 1
Time to create page: 0.456 seconds

 


Redwood Owners Group, Inc. * 5753 Hwy 85 North #3057 * Crestview, FL 32536 

Working together to

share knowledge and fellowship!

ROGLogoClean

 

 

Terms of service

Redwood Owners Group, Inc. is the quintessential Redwood Owners Group providing a website and events for the discussion of technical, practical, and entertaining issues relating to all Redwood Residential Vehicles. These include the Redwood, Sequoia, Cypress and Blackwood lines of residential vehicles.  The Redwood Owners Group provides through rallies, meetups and social networking many ways to meet and connect with other Redwood RV owners.

Redwood Owners Group, Inc. is not affiliated with Redwood or CrossRoads Recreational Vehicles, its subsidiaries, or affiliates. 

Join the ROG!

Basic membership is Free!

Main Menu